Terms of service

Terms of Service

Last updated: 27 September 2026

We advise you to carefully read the terms of service set out below before using our online store. By proceeding with a purchase in the Evitas online store, you confirm that you are aware of and agree to these terms. The Provider reserves the right to amend these terms; the terms in force at the time the order is placed apply to the buyer.

1. Provider Information

Evitas Shop d.o.o.
Industrijska cesta 9, 5000 Nova Gorica, Slovenia
Registration number: 7111835000
VAT ID: SI23845317 (VAT liable: YES)
Entry in the court register: District Court of Nova Gorica, registration no. SRG 2016/29779 (29 July 2016)
Bank account: SI56 6100 0002 4288 371 (Delavska hranilnica d. d.)
Contact: info@evitas.com, +386 41 388 816

The online store operates on the Shopify platform, which enables the technical processing of orders, payments and notifications to buyers.

2. Definitions

Provider is Evitas Shop d.o.o.
User is a person who uses the website and/or makes a purchase.
Buyer is a user who places an order.
Consumer is a natural person who purchases goods outside their professional or commercial activity.
Online store is the Evitas online store.
Durable medium means any instrument that enables information to be stored in a way that makes it accessible for future reference for a period adequate to the purpose of the information, and that allows the unchanged reproduction of the information stored (e.g. e-mail, PDF).

3. Availability of Information

The Provider undertakes to always provide the buyer with the following information:

the identity of the company (business name, registered office, registration number, VAT ID) and contact details (e-mail, telephone),
the essential characteristics of the goods, product availability and delivery times,
the final price including VAT and any additional costs (e.g. delivery) before the order is placed,
the methods of payment, delivery conditions and the ordering procedure,
the right of withdrawal (where applicable) and the conditions and procedure for returns,
the procedure for complaints and claims.

4. Types of Users and Registration

A purchase can be made either with registration or without registration (guest checkout). Upon registration, the user obtains a username (e-mail) and password. The user is obliged to protect their access credentials and to keep them up to date.

5. Ordering and Purchase Process (Technical Steps)

Orders can be placed online 24 hours a day. A purchase is typically carried out through the following steps:

selecting products and adding them to the cart,
reviewing the cart (products, quantities, prices),
entering the payer's details and the delivery address,
selecting the delivery and payment method,
reviewing the order summary and correcting any errors,
placing the order by clicking the button that clearly indicates an order with an obligation to pay (e.g. "BUY NOW" / "Pay now").

5.1 Correcting Errors Before Placing the Order

Before finally placing the order, the buyer has the opportunity to review all order details (products, quantities, prices, delivery address) and to correct any errors (e.g. changing quantities, removing a product, correcting details) in the cart or at checkout.

5.2 Explicit Payment Obligation

By confirming the order, the buyer explicitly confirms that the order is linked to an obligation to pay.

6. Conclusion of the Contract, Storage of the Contract Text and Durable Medium

The sales contract between the Provider and the buyer is concluded when the buyer receives the e-mail confirming the order.

Storage of the contract text: the Provider stores the text of the contract (order details) and the invoice in electronic form. The buyer has access to a copy of the contract via the confirmation e-mail and may additionally request a further copy at a later time via info@evitas.com.

Durable medium: after placing the order, the buyer receives an order confirmation to their e-mail address. The buyer may store this message and reproduce it unchanged. The terms of service in force are always published on this page and can be saved or printed. After the order is fulfilled, the buyer also receives an invoice in PDF format.

The contract may be concluded in Slovenian, English, Croatian, Italian and French. In the event of any discrepancy between the individual language versions, the Slovenian version shall prevail.

7. Order Cancellation

The buyer may cancel a placed order free of charge until they receive notice that the shipment has been dispatched. Cancellation is possible via e-mail at info@evitas.com. When cancelling, please state the order number, the buyer's first and last name, and address.

8. Payment Methods

Shopify Payments (Visa, Mastercard, American Express; depending on the device/browser also Apple Pay, Google Pay and Shop Pay),
PayPal Express Checkout,
payment by quote/pro forma invoice (payment term 5 days).

Additional payment methods may be available in individual markets; the methods available to you are shown at checkout.

Note: for individual orders we reserve the right to require payment by pro forma invoice. For card payments, the final amount may differ due to card issuer fees and exchange rate differences.

9. Issuance of Invoice

After delivering the ordered items, the Provider sends the buyer an invoice in PDF format to the buyer's e-mail address. The buyer should check that their details are correct before placing the order.

10. Prices and Obvious Errors

All prices are in EUR and include VAT, unless stated otherwise. Prices do not include delivery costs. Prices are valid at the time the order is placed.

Obvious errors: in the event of an obvious printing or system error (e.g. an obviously unrealistic price or an incorrect specification), the Provider reserves the right to reject or cancel the order and to notify the buyer accordingly. In such a case, the buyer is not entitled to demand that the purchase be carried out at the incorrect price.

10.1 Discount Codes and Promotional Benefits

Discount codes provide benefits when purchasing in the Evitas online store and are as a rule time-limited and subject to the conditions set for the particular promotion.

Unless expressly stated otherwise, the following rules apply:

a discount code may be limited in time, in quantity, or to specific products, categories or brands,
discount codes generally cannot be combined with other discounts, promotions or benefits,
a code may be single-use and tied to an individual user or order,
the Provider reserves the right to change or cancel a code without prior notice,
discount codes generally exclude: the furniture category, wardrobes and chests of drawers, and the brands Angelcare, Cybex, Cybex Platinum, Cybex Fashion, 4Moms, Bugaboo, Baby Brezza, Eco by Naty, Haakaa, Scoot&Ride, Modu, Benlemi, UppaBaby, Frida, BeSafe, Philips AVENT, Leander, Love Me, Träumeland and To.to, unless stated otherwise,
a discount code does not apply to gift vouchers, unless expressly stated otherwise.

In the event of technical limitations of the system or incorrect use of a code, the buyer is not entitled to demand a subsequent discount or a refund of the price difference.

11. Delivery

Delivery and shipping conditions are described in more detail in a separate policy: Shipping Policy.

12. Returns and Withdrawal from the Contract

The right of withdrawal, the returns procedure and all related conditions are described in more detail in a separate policy: Refund Policy (withdrawal and returns).

The buyer bears the direct costs of returning the goods, unless otherwise specified in the Refund Policy.

Exception for personalized products

The right of withdrawal from the contract under applicable consumer protection legislation does not apply to products made to the consumer's exact specifications or clearly personalized to their individual needs (e.g. products personalized with a name, date, special inscription, or a chosen color or other feature).

For such products, a return or exchange is not possible, except where a material defect or non-conformity of the goods is claimed.

13. Digital Content and Digital Products

Part of our range consists of digital products (e.g. guides, e-books, printable sheets and other files) that are supplied electronically and are not delivered on a tangible medium.

13.1 Delivery

After successful payment, the buyer receives a download link on the order confirmation page and at the e-mail address provided when placing the order. No shipping cost is charged for digital products. If the buyer does not receive the link, please check the spam folder and notify us at info@evitas.com so that we can send it again.

13.2 Technical Requirements and Compatibility

Digital products are normally supplied as PDF files and can be opened with any standard PDF reader on a computer, tablet or phone. The files are not protected by technical digital rights management measures (DRM). The format, extent and language of the content are stated in the description of each product. An internet connection is required for the download.

13.3 Right of Withdrawal

Under applicable consumer protection legislation, the consumer has no right of withdrawal from a contract for the supply of digital content not supplied on a tangible medium where:

performance has begun with the consumer's prior express consent,
the consumer has expressly acknowledged that the right of withdrawal is thereby lost, and
the Provider has sent the consumer confirmation of the concluded contract on a durable medium.

By confirming an order that contains a digital product, the buyer expressly consents to the immediate commencement of performance of the contract and acknowledges that the right of withdrawal is thereby lost. Confirmation of this is included in the order confirmation e-mail.

If the buyer has not yet downloaded the file, the Provider may nevertheless issue a refund at its own discretion.

13.4 Conformity of Digital Content

The Provider is liable for the conformity of the digital content supplied with the contract. If a file cannot be downloaded or opened, is corrupted, or differs materially from the description, the buyer should report this to info@evitas.com. We remedy the lack of conformity by enabling a new download or by sending an intact file. Where this is not possible, the buyer is entitled to a proportionate reduction of the price or to withdraw from the contract and receive a refund.

13.5 Use and Copyright

The content of the digital products is the copyrighted work of Evitas Shop d.o.o. or its partners. With the purchase, the buyer obtains a non-exclusive, non-transferable right of use for personal, non-commercial purposes, including printing copies for their own use. Without prior written permission, reproduction for third parties, resale, rental, publication, sharing of the files or download links, modification of the content and any commercial use are not permitted.

13.6 Order Cancellation

The provision of section 7 on free cancellation of an order up to dispatch does not apply to digital products, as delivery takes place immediately after payment.

14. Complaints, Conformity of Goods, Material Defects and Warranty

The buyer may assert complaints and rights arising from the conformity of goods, material defects, and warranty. To file a complaint, please use the form: Complaints Form.

For faster processing, we recommend including the order number, a description of the issue, and photographs.

15. Purchases by Legal Entities

The purchasing process for legal entities is the same as for natural persons. Legal entities are generally not entitled to withdraw from the contract within 14 days without giving a reason (this right applies to consumers – natural persons), unless applicable legislation provides otherwise.

16. Purchase Security

The Provider uses appropriate technological and organizational measures to protect the transmission and storage of personal data and payments (SSL). Card authorizations are carried out by payment service providers; card details are not stored on the Provider's server.

17. Complaints and Disputes

The Provider respects applicable consumer protection legislation and strives for an effective complaint-handling system. A complaint may be submitted via the form or by mail to the Provider's address. We will confirm receipt of the complaint within five (5) business days, state the estimated processing time, and keep you informed of its progress.

18. Out-of-Court Resolution of Consumer Disputes (ADR)

Evitas Shop d.o.o. does not recognize any provider of out-of-court consumer dispute resolution (ADR) as competent to resolve a consumer dispute that a consumer could initiate in accordance with applicable legislation.

Note: the link to the EU ODR platform is no longer relevant, as the platform is no longer operational.

19. Personal Data Protection

The processing of personal data is described in the Privacy Policy: Privacy Policy.

20. Final Provisions

The Provider reserves the right to amend these terms without prior notice. The terms in force at the time the order is placed apply to the buyer. If any provision of these terms is found to be invalid, this shall not affect the validity of the remaining provisions.

Quick links: Shipping Policy | Refund Policy | Complaints | Privacy Policy