Complaint Form

Damaged Shipments or Non-Conforming Goods

If you receive a damaged product, incorrect item, or defective product, please get in touch with us at info@evitas.com and include:

Subject: Claim for Order #123456

• your order/invoice number,
• a description of the issue,
• photos of the product and packaging or a video.

In the event of non-conforming goods, we will first provide a free repair or replacement.

If this is not possible or would be disproportionate, you may request a price reduction or withdraw from the contract with a full refund.

For non-conformities appearing within 2 years of delivery, the seller is liable; if they appear within 1 year of delivery, they are presumed to have existed at the time of delivery.
Please notify us of any identified non-conformity within 2 months from the date it was discovered.

If the package is visibly damaged upon delivery, please note this with the courier and send us photos of the packaging and product immediately.