General Terms and Conditionsfor Wholesale (B2B) Customers

Valid from: 30. 6. 2026

01 General Provisions

These general terms and conditions (hereinafter: the terms) are issued by EVITAS SHOP d.o.o., Industrijska cesta 9, company registration number: 7111835000, VAT identification number: SI23845317 (hereinafter: the seller).

These terms govern the business relationship between the seller and a wholesale (B2B) buyer – i.e. a legal entity or sole proprietor purchasing goods for resale or for carrying out its own business activity, and not as a consumer. B2B buyers are not covered by consumer protection provisions; instead, the provisions of the Code of Obligations and these terms apply.

By placing an order through the Evitas B2B portal, the buyer confirms that they are aware of the applicable terms and agree to them. The terms in effect on the date the order is placed shall apply.

02 Registration and Access to the B2B Portal

• The buyer contacts the seller at b2b@evitas.si.
• Access to wholesale prices and the ability to place orders are available only to registered wholesale buyers upon approval by the seller.
• Upon registration, the buyer provides true and complete information (company name, registered address, company registration number, VAT ID, contact details) and is required to notify the seller of any changes.
• Access credentials (username and password) are confidential; the buyer is responsible for all orders placed using their access credentials.
• For additional product information or help placing an order, the email address b2b@evitas.si is available.

03 Prices and VAT

• All prices on the B2B portal are wholesale prices and, unless expressly stated otherwise, are shown excluding VAT. VAT is charged at the applicable rate when the invoice is issued.
• The seller reserves the right to change prices. The price confirmed at the time the order is placed or confirmed applies to that particular order.
• Any discounts, rebates and special terms apply only if agreed in writing.

04 Placing and Confirming Orders

• Orders are placed through the B2B portal. The seller confirms received orders by email; the sales contract is concluded once the seller confirms the order.
• The seller is not liable for the potential unavailability of items; in such a case, the buyer will be notified and offered a replacement item, or the relevant line item will be cancelled.
• The minimum value of a first wholesale order is EUR 150 excluding VAT. The seller is not obliged to fulfill orders below this value. There is no minimum order value for all subsequent orders.

05 Payment Terms

• Payment is made on deferred payment terms against invoice, within the payment deadline stated on the invoice or agreed upon order confirmation, to the seller's transaction account SI56 2900 0005 4221 887.
• Deferred payment is available to buyers with adequate creditworthiness. For initial orders, until a business relationship is established, or in the case of insufficient creditworthiness, the seller may require partial or full payment in advance based on a proforma invoice.
• The seller may set a credit limit (the maximum total value of unpaid invoices). If this limit is exceeded or payment is delayed, the seller may withhold further deliveries.
• In the event of late payment, the seller shall charge statutory default interest and any collection costs incurred.
• The goods remain the property of the seller until the purchase price has been paid in full (retention of title).

06 Delivery and Collection

• For wholesale buyers, the seller arranges delivery of goods within Slovenia and Croatia, unless the seller and buyer agree otherwise for a specific order.
• Delivery costs are borne entirely by the buyer, in accordance with the applicable delivery price list or the actual shipping costs based on the type, weight, dimensions and shipping method of the shipment (parcel or pallet shipment). The estimated delivery cost is stated upon order confirmation. If, due to the actual characteristics of the shipment or the carrier's conditions, the shipping cost differs from the originally charged or estimated cost, the seller will notify the buyer of the change, and the actual cost will be charged on the invoice.
• For pallet shipments, the shipping cost is determined based on the selected carrier's quote and is communicated to the buyer before the transport is carried out or confirmed. If the seller arranges pallet transport at the buyer's request or expense, the buyer will be charged the transport costs and the transport organization costs in accordance with the price list under point 7 of these terms.
• The estimated delivery time is stated upon order confirmation. Deadlines are indicative; the seller is not liable for delays caused by the carrier or force majeure.
• The risk of accidental loss or damage to the goods passes to the buyer upon handover of the goods to the carrier, or to the buyer upon collection.
• The buyer (or their recipient) is required to inspect the goods upon receipt (see point 8).

07 Shipping Method: Parcel or Pallet

The shipping method (courier parcel or pallet) is determined by the seller based on the weight, dimensions, volume and type of goods ordered. As a general rule, the following delineation applies (a table of criteria: order weight, number of parcels, weight per item, dimensions, volume and type of goods for parcel vs. pallet delivery; a price list for organizing pallet transport within Slovenia for 1 to 10 pallets, €110–360; notes on Croatia, a transit time of 1–3 business days, a standard EURO pallet up to 300 kg / 180 cm).

7.1 When an Order Is Shipped as Parcel(s)

An order is shipped as courier parcel(s) when all conditions from the "Parcel Delivery" column are met: total weight up to 100 kg, up to 5 parcels, no individual parcel exceeding 31.5 kg or a longest side of 150 cm, and the goods are not bulky/oversized.

• A single courier parcel generally weighs up to 31.5 kg (heavier parcels up to 40 kg only by prior agreement and surcharge).
• An order may consist of multiple parcels (up to and including 5), which are counted together.

7.2 When an Order Is Shipped on a Pallet

An order is shipped on a pallet when any of the conditions from the "Pallet Delivery" column is met – e.g. the total gross weight of the order exceeds 100 kg; or the order consists of more than 5 parcels; or an individual item exceeds the dimensions of a courier parcel; or it involves bulky/high-volume goods in larger quantities; or the total volume of the order exceeds approx. 0.4 m³. One standard EUR pallet (120×80 cm) holds up to approx. 300 kg or up to a height of 180 cm.

7.3 Pallets and Packaging

• Goods on a pallet are protected (wrapped in film, with corner protectors where needed); pallets are delivered curbside next to the vehicle, unless otherwise agreed.
• EUR pallets may be charged at the price set by the carrier, or may be subject to return in accordance with the agreement; the method (deposit/return/charge) is stated on the invoice.
• The buyer is responsible for providing a suitable unloading location; any additional costs are charged separately by agreement.

08 Inspection Upon Receipt and Complaints

• The buyer is required, upon receipt, to check the number and condition of the parcels/pallets against the delivery note and to confirm the condition with the carrier.
• Visible damage or shortages must be recorded on the shipping document at the time of receipt and reported in writing to the seller no later than 3 business days after receipt, preferably with photographs.
• The buyer shall report hidden defects immediately upon discovery, within the statutory deadlines.
• The seller is not obliged to take into account visible defects or quantity discrepancies reported late.

09 Material Defects and Warranty

• The manufacturer's or importer's warranty terms apply to the goods.
• The provisions of the Code of Obligations apply to material defects between business entities. Complaints are resolved in agreement with the seller (repair, replacement, credit note or cancellation).
• Complaints are submitted to b2b@evitas.si, stating the invoice/delivery note number, the item and a description of the defect.

10 Returns of Goods

• The 14-day right of withdrawal that applies to consumers does not apply to wholesale (B2B) buyers.
• Returns of flawless goods are possible only in exceptional cases, with the seller's prior written consent; the goods must be unused and in their original, undamaged packaging. The seller may charge handling costs.
• Goods manufactured or ordered to the buyer's special order cannot be returned.

11 Order Cancellation and Termination

• The buyer may cancel an order only before it is confirmed or shipped; once shipped, the return provisions apply (point 10).
• The seller may withdraw from an order in the event of unavailability, an obvious pricing error, or where the buyer breaches these terms (e.g. is late with payments).

12 Data Protection and Confidentiality

• The seller processes the personal and business data of the buyer's contact persons solely for the purpose of carrying out the business relationship, in accordance with applicable law (GDPR/Personal Data Protection Act).
• Wholesale prices, price lists and terms are a business secret and may not be disclosed by the buyer to third parties.

13 Dispute Resolution and Governing Law

• The law of the Republic of Slovenia applies to the contractual relationship.
• The parties shall resolve any disputes amicably; otherwise, the competent court of subject-matter jurisdiction in [place, e.g. Nova Gorica] shall have jurisdiction.

14 Validity and Amendments to the Terms

• The seller may amend these terms at any time; amendments take effect upon publication on the B2B portal. Concluded (confirmed) orders are governed by the terms in effect at the time the order was placed.
• If any individual provision becomes invalid, this shall not affect the validity of the remaining provisions.