A parcel can be returned to us as undeliverable for a few reasons, for example:
- it was not collected from the pickup point within the carrier's holding period,
- the delivery address was incomplete or incorrect, or
- the carrier was unable to deliver after several attempts.
When a returned parcel reaches us, we will contact you to arrange one of the following, in line with our policies:
- Re-dispatch. We can send your parcel again, but the cost of re-delivery is covered by you. We will let you know the amount before we send it.
- Refund. Alternatively, we can refund the returned items in line with our refund policy.
To speed this up, reply with your order number and confirm your preferred option and a complete delivery address.
