You can easily arrange a return via the return contact form.

Returns are possible within 14 days of receiving the shipment if the product is packed in its original, undamaged packaging and shows no visible signs of use.

If the product has already been used or shows visible signs of use, or if the product was damaged after your receipt, we cannot refund the purchase price.

Return shipping costs are NOT covered by Evitas Shop d.o.o.

Direct exchange of the returned item is unfortunately not possible.

As soon as the item is with us and we have checked whether it meets the return conditions, a credit note will be issued to you and the product refund will be made in the manner chosen as the payment method.

Please return the products in the condition in which they were delivered. Damaged items cannot be returned.

You can make a return of items via the return contact form.

The delivery costs for returns are NOT covered by Evitas Shop d.o.o.

When your shipment returns to our warehouse and we check it, we will refund you the amount of the products within 14 days via the payment method chosen at the time of order or to the specified bank account if cash on delivery was selected.

We strive to offer the best products from reputable manufacturers, but if the purchased item does not work as it should, we can help you. You can claim a material defect if you believe that the item lacks the properties necessary for its normal use.

When is a defect material? When:

• the item lacks the properties necessary for its normal use or for trade,
• the item lacks the properties necessary for a special use for which the buyer purchases it, which was known or should have been known to the seller,
• the item lacks the properties and features that were explicitly or implicitly agreed upon or prescribed,
• the seller delivered an item that does not match the sample or model, unless the sample or model was shown only for informational purposes.

How is the suitability of the item checked?

It is checked against another flawless item of the same type, as well as statements from the manufacturer or indications on the item itself.

How do I claim a material defect?

1. Fill out the form to claim a material defect. In the form, describe in detail the defect or problem you have with the item; you can also attach photos.
2. Send the item by mail or via GLS Slovenia, or you can also deliver it to our address. We will forward the item to the claims department responsible for handling complaints. You will be informed about the further complaint procedure via email.
3. If you return the item by mail, first prepare it for transport. Properly protect the item before handing it over to the carrier. You must protect the item with the original packaging or packaging that can protect the item as well as the original packaging to avoid damage during transport. Do not forget to include the form with your details.
4. Send the items to the address: Evitas Shop d.o.o., Industrijska cesta 9, 5000 Nova Gorica

We advise you to send the item you are returning by registered mail, as this is the only way to track the item. Note: other methods of delivery at the company's expense are not possible.

If the material defect is approved, we will reimburse you for the shipping costs of sending the defective product to our address, in the amount of €3.90.