Your order can move through several statuses. Here is what each one means:
- Order received / Confirmed — We have received your order and sent you a confirmation email. If payment is still pending (for example a proforma/bank transfer), we prepare the order once payment arrives.
- Processing — Your order is being prepared and packed in our warehouse.
- On hold — Your order is temporarily paused. This does not mean it has shipped. Common reasons: an item is waiting for stock, the order contains a personalised item with a longer lead time, we are awaiting payment, or we need to confirm a detail with you.
- Fulfilled — Your order (or part of it) has been dispatched. You receive a dispatch email with a tracking link.
- Partially fulfilled — Part of your order has been dispatched and the rest will follow in a separate shipment.
- Delivered — The parcel has reached the delivery address or pickup point.
If you are unsure about your order, reply with your order number and we will check the exact status for you.
