We are sorry if something is not right with your order. If you received a wrong, damaged or faulty item, please contact us so we can put it right.
What to do
- Email orders@evitas.com (or use the complaints form on our website) with:
- your order number,
- a short description of the problem, and
- photos of the item and the packaging (a short video is also helpful).
- If the parcel was visibly damaged on delivery, please also ask the courier to record a damage report and send us photos immediately.
What we can do
Depending on the situation and your rights, we will arrange a replacement, repair, price reduction, or refund. If a repair or replacement is not possible or reasonable, you may request a price reduction or to withdraw from the contract with a refund.
See "Warranty and your rights" for the statutory time limits.
