Shipping policy

Shipping and payment

Delivery

We ship to most EU countries and the United States, mainly with DPD and GLS. The shipping options and costs for your country are always shown at checkout, before you confirm the order.

• In many EU countries (e.g. Austria, Germany, France, Czechia, Poland, Romania, the Netherlands, Belgium), DPD delivery is free for orders from €149.
• Large or heavy items (e.g. prams, furniture) may carry an additional shipping charge, always shown in the cart before checkout.

Dispatch and delivery times

Items in stock are dispatched within 2 business days of payment being confirmed. Delivery then usually takes 2–10 business days, depending on the country (longer for countries with customs clearance). If an item is not in stock, the delivery time is longer: availability is shown on the product page and in the cart, and we will let you know by email if there is a delay.

After dispatch you receive an email with a tracking link.

Important: if the parcel is visibly damaged on delivery, ask the courier to record a damage report and send us photos straight away.

Digital products

No shipping is charged for digital products (e-books, guides and printable sheets in PDF format). You receive the download link immediately after successful payment, on the order confirmation page and by email. If the link does not arrive, please check your spam folder and write to us at info@evitas.com.

Payment methods

• Payment cards (Mastercard, Visa, American Express, Maestro and others) – secure payment via Shopify Payments; card details are not stored on our server.
• PayPal – with a PayPal account or directly by card.
• Bank transfer (pro forma invoice) – sent by email, payment term 5 days.
  IBAN: SI56 6100 0002 4288 371 · BIC: HDELSI22 · Bank: Delavska hranilnica d.d.

The payment methods available for your order are always shown at checkout.