If the courier is unable to deliver your parcel (for example no one is available to receive it), what happens next depends on the carrier:
- The courier may attempt delivery again on the next working day, or
- leave the parcel at a nearby pickup point for you to collect, and send you a notification.
Each carrier holds the parcel for a limited time. If it is not received or collected within this period, the parcel is returned to us as undeliverable.
If your parcel is returned to us, we will contact you to arrange re-dispatch (the cost of re-delivery is covered by you) or a refund for the items. To avoid a missed delivery, please make sure your delivery address and phone number are correct, and keep an eye on your tracking link.
