Return Goods Form

Returns and Right of Withdrawal

Consumers (applies to private individuals purchasing goods outside their trade, business, or professional activity) have the right, in accordance with consumer protection legislation, to notify the seller within 14 days of receiving the goods of their decision to withdraw from the contract, without stating a reason.

The withdrawal period begins on the day after the consumer or a person authorized by the consumer receives the goods.

The consumer bears only the direct cost of returning the goods. The goods must be returned to the seller no later than 14 days from the date the withdrawal notice was sent.

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How to Submit a Return Request

Click the profile icon in the store menu or visit the returns page and click Request return.

1. Enter the email address used for your order and click Continue.
2. You will receive a six-digit login code by email.
3. Enter the code in the online store to access your orders.
4. Click Request return on the order you wish to return.
5. Select the item(s) you want to return or exchange.
6. Choose the reason for the return and add an optional note.
7. Submit your return request.

If your return request is approved, you will receive an email with further instructions for returning the item.

Return Conditions

• The item must be unused, undamaged, in its original packaging, and returned in its original quantity.
• The goods must not have been worn, washed, or otherwise customized for personal use.
• In the event of use, damage, or missing packaging, we reserve the right to reject the return or reduce the refund amount accordingly.
• The consumer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

How to Return an Item

For a simpler and more transparent process, please use the return request procedure described above.

1. Submit a return request through your customer account.
2. Once the request is approved, prepare the item for return.
3. Send the return shipment to our address using a shipping provider of your choice.

The customer is responsible for organizing and covering the return shipping costs, except in cases of damaged, incorrect, or non-conforming products.

Customers outside the European Union are also responsible for arranging the return shipment independently.

Your Return Shipment Must Include

• The product in its original condition and packaging
• A copy of the invoice or order number

Return Address

Evitas Shop d.o.o.
Industrijska cesta 9
5000 Nova Gorica
Slovenia

Cash-on-delivery shipments will not be accepted. We recommend using tracked shipping.

Refunds

Refunds for payments received will be processed as soon as possible, no later than 14 days from receipt of the withdrawal notice.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

We may withhold the refund until the returned goods have been received or proof of shipment has been provided.

Exceptions

• Returns are not possible for custom-made or made-to-order products.
• Returns are not possible for personalized products.
• Returns are not possible for products unsuitable for return due to hygiene reasons if the protective packaging has been opened (e.g. baby pacifiers, cosmetic products, intimate products).
• Business customers are not entitled to withdraw from the contract; returns are only possible under warranty claims or claims for non-conforming goods.