We are very sorry your parcel arrived damaged. Please help us resolve it quickly:
- If the damage is visible at handover: ask the courier to record a damage report on the spot. Later claims without this report may not be possible.
- In all cases: email orders@evitas.com with your order number, a short description of the problem, and photos of the product and the packaging (a short video is also helpful).
Once we have this, we will arrange a replacement, repair, price reduction or refund in line with your rights. For defects, the seller is liable for non-conformity that appears within 2 years of delivery; please notify us within 2 months of noticing the issue.
