If your order contains a personalised item (for example an item with a name, date, custom text, or a made-to-order configuration), please note:
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Personalised items have a longer preparation time — approximately 5–7 business days on top of the usual dispatch time — so the order may sit in On hold / processing longer than a standard order.
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A tracking link is generated only after the item is dispatched — while it is being personalised, there is no tracking number yet.
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Under consumer law, personalised and made-to-order items cannot be returned or exchanged unless the item is defective or does not conform to the order. Please double-check personalisation details (spelling, dates) before ordering.
If you would like an update on a personalised order, reply with your order number and we will check the preparation status.
